Terms of service

Welcome to Nordly Store. These Terms of Service ("Terms", "Terms of Service") govern your use of our website, https://nordly.site, and your purchase of products from Nordly Store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Nordly Store

Nordly Store is a general online store offering a variety of products to customers.

Our business information is:

Contact Information

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (MST)
Saturday–  Sunday: Closed

Order Inquiries

For questions about your order, please email us at support@nordly.site with your order number and we'll get back to you within 24 hours.

Our goal is to provide customers with useful products while supporting more environmentally responsible practices through sustainable sourcing, reduced packaging waste, and eco-friendly alternatives.

2. Use of Our Website

By using our website, you agree that you will:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with or disrupt the operation of the website.
  • Not use the website to commit fraud or conduct unauthorized activities.
  • Not reproduce, copy, modify, or distribute website content without permission.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability at any time without prior notice.

4. Prices

All product prices displayed on our website are stated at the time of purchase.

We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where there is an obvious pricing error.

If we discover an obvious pricing error in an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund.

5. Orders

When you place an order, you are making an offer to purchase the products selected.

After receiving your order, we may send you an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order for reasons including:

  • Product availability
  • Incorrect pricing or product information
  • Suspected fraud or unauthorized activity
  • Errors in your order information
  • Other legitimate business or legal reasons

If we cancel an order after payment has been made, we will provide a refund using the original payment method where applicable.

6. Payment

We currently accept:

  • Credit cards
  • PayPal

Payment must be successfully authorized before an order can be processed.

Payment information is handled through our payment providers. We do not intentionally store complete payment card details on our own systems.

7. Order Processing and Shipping

Orders are generally processed within 1–2 business days.

Estimated delivery time is 5–8 business days after processing.

These delivery estimates are not guarantees. Delays may occur due to circumstances outside our reasonable control, including courier delays, severe weather, customs procedures, holidays, or other unforeseen events.

UK Shipping

Shipping is free within the United Kingdom, subject to any specific conditions displayed at checkout.

8. Returns and Refunds

We offer free returns for eligible purchases.

Customers may generally request a return within 30 days of receiving an order, provided the product meets the applicable return requirements.

Returned products should generally be unused and in their original condition, with original packaging and accessories where applicable.

Certain products may be excluded from returns where permitted by law, including products that cannot reasonably be returned for hygiene, health, safety, or other applicable reasons.

For complete information about returns and refunds, please refer to our Return & Refund Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable UK law.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at support@nordly.site as soon as possible.

We may ask you to provide photographs or other information to help us investigate the issue.

Depending on the circumstances and applicable law, we may provide a replacement, repair, exchange, or refund.

10. Cancellations

If you wish to cancel an order, contact us as soon as possible at support@nordly.site.

Because orders are normally processed within 1–2 business days, we cannot guarantee that a cancellation request will be received before processing or shipment.

If an order has already been shipped, you may need to use our return process instead.

11. Intellectual Property

All content appearing on Nordly Store, including but not limited to:

  • Logos
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Website design
  • Trademarks
  • Page layouts

is owned by or licensed to Nordly Store unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our website content without our prior written permission.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, analytics services, hosting providers, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational purposes.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Nordly Store will not be responsible for losses that are not reasonably foreseeable or that result from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.

16. Events Beyond Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control.

Such events may include natural disasters, extreme weather, strikes, transportation disruptions, internet or telecommunications failures, government actions, pandemics, or other circumstances outside our reasonable control.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

Your continued use of the website after updated Terms are posted means that the updated Terms may apply to your future use of the website.

18. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have legal rights under the laws applicable to your place of residence that cannot be excluded by these Terms.

 

Contact Information

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (MST)
Saturday–  Sunday: Closed

Order Inquiries

For questions about your order, please email us at support@nordly.site with your order number and we'll get back to you within 24 hours.

 

 

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