FAQ

Frequently Asked Questions

🛍️ Products

Are your products safe to use?

Yes! All Nordly products are lead-free, cadmium-free, dishwasher safe, and microwave safe. We prioritize quality and safety in every piece we offer.

What products do you sell?

We offer a curated range of ceramic and porcelain tableware, including:

  • Ceramic Soup Bowls – Available in Beige, Vanilla White, Arctic White, and Sesame Glaze (sets of 4)
  • Porcelain Dinner Plates – Blue & white floral, pink floral, and seasonal designs like Fall Pumpkin (sets of 4 or 6)

🚚 Shipping

How long does delivery take?

Orders are processed within 1–2 business days. Estimated delivery time is 5–8 business days after dispatch.

Do you offer free shipping?

Yes! We offer free shipping within the United Kingdom. Any applicable shipping fees will be clearly shown at checkout.

How can I track my order?

Once your order is shipped, you can track it using our Order Tracking page. Tracking information may take a short time to update after dispatch.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition and packaging, with proof of purchase.

How do I start a return?

Contact us at support@nordly.site to initiate a return. Please do not send items back without contacting us first. Once approved, we'll provide a return shipping label and instructions.

When will I receive my refund?

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 business days.

Can I exchange an item?

The quickest way to exchange is to return your item and place a new order once the return is accepted.

Are there items I cannot return?

We do not accept returns on sale items, gift cards, or custom/personalized products.

What if I'm in the EU?

If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is in its original condition.

💳 Payments

What payment methods do you accept?

We accept Credit Cards and PayPal. All payments are securely processed — we do not store your full card details.

🔒 Privacy

Do you sell my personal data?

No. We do not sell your personal information. Your data is only shared with trusted third parties (payment processors, shipping providers, etc.) strictly to fulfill your order. For full details, see our Privacy Policy.

📦 Damaged or Incorrect Orders

What if I received a damaged or wrong item?

Please inspect your order upon arrival and contact us immediately at support@nordly.site. We'll evaluate the issue and make it right as quickly as possible.

📬 Contact Us

How can I reach Nordly?

Please include your order number when contacting us about an order.