Shipping policy
Welcome to Nordly Store. We aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process and deliver orders placed through https://nordly.site.
1. Order Processing
All orders are processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Orders are not normally processed or shipped on weekends or UK public holidays.
Once your order has been shipped, you will receive shipping or tracking information when available.
2. Delivery Times
Our estimated delivery time is:
5–8 business days
Delivery time begins after your order has been processed and shipped.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur because of circumstances outside our reasonable control, including courier delays, severe weather, public holidays, customs procedures, or other unforeseen circumstances.
3. Track Your Order
Once your order has been shipped, you can check your order status and tracking information using our online tracking page:
Please note that tracking information may take some time to appear or update after your order has been shipped.
4. Shipping Within the United Kingdom
We offer free shipping within the United Kingdom.
There are no standard shipping charges for eligible UK orders unless a different shipping fee is clearly displayed at checkout.
5. International Shipping
If international shipping is available for a particular product or destination, applicable shipping charges and delivery estimates will be displayed at checkout.
International customers may be responsible for customs duties, import taxes, or other charges imposed by their local authorities.
Nordly Store is not responsible for delays caused by customs clearance or charges imposed by the destination country.
6. Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been shipped.
You can use our order tracking page to check the current status of your shipment.
If tracking information has not updated for an extended period, please contact us at support@nordly.site.
7. Delayed Orders
Although most orders should arrive within the estimated 5–8 business day delivery period, unexpected delays can occur.
If your order has not arrived after the expected delivery period, please contact us with your order number and delivery information.
We will review the shipment and work with the appropriate delivery provider where necessary.
8. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
If your order has already been shipped, we may be unable to change the delivery address.
Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.
9. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact our support team.
We will investigate the issue and work with the relevant carrier to determine the appropriate solution.
10. Returns and Shipping Costs
Nordly Store offers free returns for eligible orders.
For information about return eligibility, refund processing, and the return procedure, please see our Return & Refund Policy.
11. Sustainable Shipping
Eco-responsibility is an important part of Nordly Store's values.
We are committed to supporting a greener future through:
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Sustainable sourcing where possible.
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Reduced packaging waste.
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Eco-friendly alternatives where practical.
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Avoiding unnecessary packaging whenever possible.
We encourage customers to reuse or recycle packaging materials responsibly.
12. Contact Us
If you have questions about shipping or your order, please contact us:
Address: 7 Arksey Pl, Leeds, LS12 2NG, United Kingdom
Phone: +44 7848 462249
Email: support@nordly.site
We are happy to assist with questions about order processing, delivery, tracking, and shipping issues.